Get Expert Tools & Advice
Ashford is Sydney’s professional choice for premium equipment. Visit our Chippendale workshop or contact our specialists for trade-grade solutions.
Trade Accounts
Dedicated support for trade partners and industrial supply contracts.
Ashford Workshop
Store Hours
Visit us for expert tool matching and professional advice.
Send an Enquiry
+61 2 8394 6107
23 Shepherd Street
Same-Day Collection
Direct Department Access
Trade & Advice
Specialist DeskExpert guidance on tool selection and industrial requirements.
Click & Collect
Rapid PickupStatus updates and logistics for current online orders.
Bulk Supplies
IndustrialContract pricing and inventory for large-scale projects.
Service & Repair
WarrantyMaintenance, calibration, and manufacturer warranty claims.
Common Questions
Quick answers to our most frequent operational enquiries.
What is the typical response time for enquiries?
Our trade specialists typically respond to general enquiries within 2-4 business hours. For complex industrial quotes, please allow up to 24 hours for a detailed proposal.
How do I route a return or warranty claim?
Warranty claims can be initiated through our online Service Portal or by bringing the equipment to our Chippendale workshop. Please have your original proof of purchase ready.
What are the Click & Collect pickup windows?
Orders placed before 12:00pm are ready for same-day collection from 3:00pm. You will receive a "Ready for Collection" SMS once your tools have been staged at the trade desk.
Do you offer site delivery for trade professionals?
Yes, we offer rapid site delivery across the Sydney metropolitan area for trade account holders. Contact our Trade Desk directly to coordinate urgent logistics for your project.